Orders canceled more than one week prior to delivery will receive a full refund. If you cancel within a week of delivery, you will be refunded 50% of the total amount paid. If you cancel on the day of delivery, we can only offer in-store credit (rental credit, not retail goods), or we would be glad to make exchanges for scheduled delivery of comparable value. If you cancel after delivery, we can offer in-store credit (rental credit, not retail goods) for the unused portion of the respective rental period. We, unfortunately, cannot control the weather and our standard refund policy applies to all items, including beach service.
NOTE: Golf Cart orders canceled more than three weeks prior to the start date will receive a full refund. If you cancel within three weeks of the start date, you will be refunded 50% of the total amount paid. If you cancel within one week of the start date, no refunds or credits can be offered.
A non-refundable deposit of $150 is included with all bonfire purchases, that is built into the total amount due at the time of booking. This covers the county fees and supplies for your fire. Special event fees will require an additional deposit in accordance with the Walton County fee structure.
Number of nightly bonfires is limited by Walton County. Vacayzen will book your selected access if a permit is available; if no availability at selected access, we will contact you for alternative booking options.
- Deposit – $150 deposit is non-refundable as the non-refundable county fees are paid the time of booking. Special event deposits may also be withheld.
- Rescheduling – Bonfires may be rescheduled but a $125 permitting / rescheduling fee will be charged. Additional rescheduling fees may be charged for special events.
- Catering – Catering will not be refunded but Vacayzen personnel will pick up catering order and deliver to your home. Catering will likely be impacted by any rescheduling requests depending on amount of advance notice of reschedule.
- Weather – Inclement weather will be coordinated with guest by 3:30 pm on the day of your event. Vacayzen and guest will determine the best course of action to include: weathering the storm, rescheduling, or cancelation.
Refunds will be given in accordance with the following:
|Time Before Event||Reason||Refund Amount|
|14+ Days||Any||Full refund – some deposits may be refundable during this timeframe.|
|5-13 Days||Any||Full refund (minus applicable deposits).|
|2-4 Days||Any||50% refund or full rental credit (minus applicable deposits). Rescheduling available for $125 county permit fee.|
|Day Of||Any||No refund allowed for discretionary cancellation.|
|Day Of||Weather||Full refund (minus applicable deposits). Rescheduling available for $125 county permit fee.|
Feel free to call us at the office if you have any questions concerning deposits/refunds. 888.750.7606. Thank you!